Shipping Policy

Shipping:

  • It is our goal to ship all orders within one business day leading to an AVERAGE transit time of three business days.
  • Orders are shipped in accordance with the method of choice on the checkout page if possible.
  • If not possible we will determine the next best option.
  • UPS and FedEx require street addresses and can't be delivered to P.O. Boxes.
  • Shipping charges are based on actual charges incurred by the carrier. Automatic shipping calculations on this website may not be final.
  • Call 1-515-432-6794 or wait for shipment confirmation e-mail for exact shipping charge.
  • A Shipment Confirmation e-mail will be sent with the order details and shipping method after the package has left.
  • Order Status can also be found by clicking the link on our home page.

Foreign Orders: 

  • APO and FPO are treated as domestic orders.
  • International Shipping via USPS Priority Mail unless otherwise requested.
  • All shipping, taxes and duties are the responsibility of the customer.

Product Availability and Backorders:

  • Our goal is to stock adequate inventory on all products listed in our catalog and on our website.
  • Sometimes shortages are unavoidable, especially on new products.
  • If we are out of stock on any item we will ship the rest of the items on your order unless we expect the backorder to arrive in a day or two.
  • If the order is just a couple of items and the bulk of it is backordered we will e-mail you asking if you want to keep the item on backorder or cancel the item.
  • Cleaveland Tool will pay for standard shipping for any back-ordered item.